|Please contact us via e-mail (firstname.lastname@example.org) or phone (719.242.8482) for purchase information.
Download a catalog of our custom frames in PDF format (Adobe Acrobat Reader needed).
| Ordering and Shipping
Please phone or e-mail us your order (shop: 719-242-8482). We will contact you with final price, including shipping and tax if applicable.
We only ship after payment is received if you have ordered from us 3 times or less. After that, payment is due upon receipt of invoice.
We will ship via FedEx ground unless you have a preferred carrier.
Please call for crating charges. Small orders may not incur a crating charge; oversized orders or orders with special crating needs will incur additional charges. Please note that shipping typically starts at about $10.00 and goes up from there depending on where you live, how many frames you're ordering, and how quickly you want the frames.
NOTE: Frames left unpaid and unclaimed will revert back to stock in 30 days.
If you live in the South Denver to Colorado Springs corridor, we may be able to arrange for a pickup location. This would save you shipping and crating costs. Please contact us to inquire or make arrangements. In certain situations, we may ask you to pay a modest fuel surcharge.
| Shipping Claims
Please unpack your frames IMMEDIATELY upon receipt. If there is ANY frame damage, you MUST contact us by e-mail or phone (719-242-8482) within 3 business days of receipt of your shipment to start the claim process. You must also keep ALL of the packaging material, including the crate, in order for the shipping company to process the claim. We only have a short window to process a claim, so please comply with our timeframe. If you don't, we cannot guarantee a refund or replacement of your damaged frame.
We will work with you on processing a shipping claim.
You must also return the damaged frames to us within 7 business days of your initial receipt of them. We must receive the damaged frames before we will process a refund or replacement - no exceptions. When a claim is processed, the carrier will refund the return shipping costs.
If you need your frame(s) in less than our normal turnaround time of 21 days, you may incur an upcharge of 10%, at our discretion based on our current frame volume. Please let us know when you phone in or e-mail your order if you need your frames in less than 21 days. We do try to accomodate rush orders as best as we can, but they can throw our schedule off if we're extremely busy. Thanks for your understanding!